There is a common assumption in many organisations: if management or subject matter experts have defined the problem, then the requirements are already clear. A skilled Business Analyst sits with stakeholders, gathers requirements, builds a process map, and presents a tidy set of recommendations and thius may feel complete. And yet, organisations often spend millions of dollars applying fixes that do not solve the root cause of the problem. We've seen this gap through our exp

Let's delve into the elements what constitute an effective Process Mapping. Based on years of professional experience delivering process...